Within the context of the Government's interest in taking into consideration the Omani Nationals and implementing the decision of the Council of Ministers, the National Subsidy System includes some segments of Omani society in order to mitigate the consequences and effects of the liberalization of fuel prices and utilities such as Electricity and Water Charges.
Currently there are two major Subsidy Domains that operate on the NSS, namely: The Fuel and The Electricity & Water Subsidy (The Water Subsidy will launch on NSS at a later date). All Omani Nationals are encouraged to visit Fuel, Electricity & Water Subsidies information on the website & FAQ to understand in detail the various criteria provided and if seem eligible, are welcome to Register and avail benefit from these Subsidies.
The National Subsidy System (NSS) is implemented by the National Subsidy System Committee, Government of Oman. The operational Stakeholders are based on the nature of Subsidy.
The combined Stakeholders handling the Subsidies on the NSS are:
The NSS started with the Fuel Subsidy in December 2017 and in December 2020, implemented the Electricity & Water Subsidy.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Yes, you can avail both the Subsidies.
There is no deadline. The Registration can be done anytime as per the convenience of the Subsidy Seeker. The Electricity & Water Subsidy starts from the month following the date of the Subsidy request.
Existing registered Fuel Subsidy Seekers and Users can directly login to the Subsidy System and have the option to register and apply for the Electricity & Water Subsidy from their Dashboard. This is subject to Seekers and Users meeting the Subsidy criteria.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Existing registered Electricity & Water Subsidy Seekers and Users can directly login to the Subsidy System and have the option to register and apply for the Fuel Subsidy from their Dashboard. This is subject to Seekers and Users meeting the Subsidy criteria.
The National Subsidy System (NSS) can be accessed from the Web Application (www.nss.gov.om) and from the Mobile Application - Android & iOS on the respective stores. The link to download the Mobile Applications are available on the NSS Home page.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Updates on the National Subsidy System (NSS) can be followed via our Twitter account. Tweets from National Subsidy System Committee are shared regularly.
The Registration Intent is meant to choose which Subsidy are you registering initially for. Please note that you can always register for one Subsidy and then login and register for other Subsidies from your Dashboard.
No, the email address is optional. However, you would compulsorily need a Registered Mobile Number. All major communications regarding the National Subsidy System (NSS) would be sent to your Registered Mobile Number.
There is no need to re-register if the registration is already completed.
The OTP is valid for 24 hours.
Steps to Login to the NSS Portal with the created password:
Subsidy Compliance is to monitor and confirm that the Subsidy availed by the Subsidy Users are always compliant to the criteria laid by the Government of Oman at any point in time. The Subsidy availed by the Omani National is subject to strict conditions and a Subsidy Compliance is mandated to monitor and confirm that the Subsidy Users are still compliant to the criteria laid by the Government of Oman. Subsidy Users are encouraged to voluntarily update their status online through the various update functions available on the Portal.
In order to ensure regular and continuous Compliance to the criteria, the NSS Portal / NSS Mobile application will periodically display the Compliance confirmation for the Subsidy User to accept. Failure to accept this would result in automatic termination of the Subsidy.
Fuel Subsidy Users are mandated to Confirm Compliance once every 6 months, with a grace period of 30 days, failing which their Fuel Subsidy Card will be cancelled.
Electricity & Water Subsidy Users are mandated to Confirm Compliance once every 6 months, with a grace period of 30 days, failing which the Electricity & Water Subsidy will be cancelled.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
If you are in breach of the criteria set to avail Fuel Subsidy, then your Fuel Card will be deactivated, and you may face Legal consequences as decided by the concerned authorities.
If you are in breach of the criteria set to avail Electricity & Water Subsidy, then this Subsidy will be cancelled, and you may face Legal consequences as decided by concerned authorities.
The Subsidy (Fuel Subsidy or Electricity & Water Subsidy or both) availed by the Oman Nationals is subject to strict conditions that he/she is still compliant to the related criteria laid by the Government. Subsidy Users are encouraged to voluntarily update their Compliance Status online through the various update functions available on the Portal.
In order to ensure regular and continuous Compliance to the criteria, the NSS Portal / NSS Mobile application will periodically popup the Compliance confirmation for the Subsidy User to accept. Failure to accept this would result in automatic termination of the Subsidy (Fuel Subsidy or Electricity & Water Subsidy or both).
If the Subsidy User hasn’t been logging in regularly on to the NSS Portal (www.nss.gov.om or Mobile application), then there will be an email / SMS / Mobile Notification sent to the Subsidy Users registered contact information requesting to login and submit the Compliance Form. A Grace period of 30 days is provided to confirm Compliance. Failure to do so would automatically result in termination of the Subsidy.
Fuel Subsidy:
FMC Support Hotline Numbers are:
| Name of the Companies | Call Centre Number | |
|---|---|---|
| Oman Oil Marketing Company | 242 511 11 | Sunday to Thursday 8:00 AM - 5:00 PM |
| Al Maha Petroleum Products Marketing Company | 800 188 88 | Sunday to Thursday 8:00 AM - 4:00 PM |
| Shell Oman Marketing Company | (968) 24570313 | Sunday to Thursday 8:00 AM - 5:00 PM |
Electricity Subsidy:
Billing queriesCompanies hotline numbers are:
| Company | Call Centre Number |
|---|---|
| Muscat Electricity Distribution | 80070008 |
| Mazoon Electricity Company | 80077771 |
| Majan Electricity Company | 80078000 |
| Rural Areas Electricity Company | 80077787 |
| Dhofar Power Company | 80077700 |
The Government of Oman has set parameters which define who are the Omani Nationals who deserve the Fuel Subsidy. It is applicable to all Omani Nationals who meet the criteria set by the Government of Oman that include those who are above 18 years of age and Own a Vehicle or a Boat and who has a total Monthly Income not exceeding OMR 950.
NSS Fuel Subsidy Application does not require any official document but the ID number and Vehicle Registration Number only. Upon receipt of the Fuel Card collection intimation from the Fuel Marketing Company, the Applicant must show his/her Civil ID Card to receive the Fuel Card from the designated location.
The Fuel Subsidy Card issued to the Subsidy Seekers can be used for Fuel disbursement as soon as the Fuel Card is Activated.
Providing support to all residents of the Sultanate of Oman means that the principle of social justice among the various segments of society will not be achieved, since everyone benefits from it without exception. Therefore, Fuel Subsidy will not include high-income earners.
Effective from 1 May 2021, as per directives from Government, the limit for Fuel Subsidy has been increased from 200 litres to 400 litres.
Previously, 200 litres of M-91 fuel has been identified based on vehicle data recorded in the Sultanate and the quantity of consumption in the last five years. This quantity of fuel can also reach an average distance of about 1800 km per month, equivalent to 60 km per day. This quantity is consistent average fuel consumption of an Omani family, according to the Omani family's income prepared by the National Center for Statistics and Information.
If the price of the M-91 fuel drops, this gives all fuel users the possibility of using it at less than 180 baisa /litre, without Subsidy.
There is no Fee to avail Fuel at the Subsidized rate prescribed by the Government of Oman.
However, there is a fee received from the Fuel Subsidy User in the following scenario:
Currently, there is no expiry on the Fuel Subsidy Card.
Currently, there are 3 Fuel Marketing Companies (FMCs). They are:
These are the FMCs from whom Subsidy users can avail Fuel at a Subsidized rate for Mogas 91 (M91) Fuel Type.
These Categories are subject to the Total Monthly Income not exceeding OMR 950.
Subsidy applied towards Fuel for a Boat can be availed by Omani Fishermen, who own a Boat with an active License as registered with the Ministry of Agriculture, Fisheries and Water Resources (MAFWR).
The total monthly income should be less than or equal to OMR 950.
The option to Register your Boat for the Fuel Subsidy is enabled only if your Boat details are available in the Ministry of Agriculture, Fisheries and Water Resources (MAFWR) records. If you are a Fisherman and your Boat Fuel Subsidy Application is not enabled on your Dashboard, please contact MAFWR to update your Boat License Records.
Once the Ministry updates your records, please give two working days for the data to reflect on the NSS and then you may proceed to apply for the Boat Fuel Subsidy.
An SMS will be sent by the preferred Fuel Marketing Company selected by you, informing the Location of the Fuel Station and the date on which the Fuel Subsidy Card is to be collected.
The procedure to Activate the Fuel Subsidy Card differs from each Fuel Marketing Company. You are advised to follow the process as outlined by the Fuel Marketing Company you have obtained the Fuel Subsidy Card from.
As a Fuel Subsidy Seeker, you can select only one of the 3 Fuel Marketing companies to be your preferred Fuel Marketing Company.
The Fuel Marketing company can be changed later if required through the NSS Portal. However, there may be a fee charged by the Fuel Marketing Company on the new Fuel Subsidy Card issued to you and is subject to the Policies of the Fuel Marketing Company.
Changing the Fuel Marketing Company would result in the Cancellation of the previous Card that you hold.
A Fuel Subsidy User should voluntarily Cancel his / her Fuel Subsidy Card when he / she does not comply to the criteria set by the Government of Oman to avail Fuel Subsidy.
Steps / Procedure to cancel the Fuel Subsidy Card:The Fuel Subsidy being availed by you is under the assumption that you still own the Vehicle. However, should you sell your car or buy a new car, then such information has to be immediately updated on the NSS Portal to ensure compliance to the National Subsidy System.
The Fuel Subsidy being availed by you is under the assumption that you still own the Boat. However, should you sell your boat or buy a new boat, then such information has to be immediately updated by contacting Ministry of Agriculture, Fisheries and Water Resources (MAFWR).
You can avail only one group of Subsidy - either for the Boat or Vehicle. Once you decide to change the Subsidy group, you will have to follow the criteria as laid down in that Application.
The Subsidy Fuel Dispensing process has commenced from 1 January 2018.
The Fuel Subsidy being active is subject to the monthly price of M91 being 180 Baisa or more as fixed by the Government of Oman.
The value shown on the Consumption is not necessarily the exact figure and must not be treated so.
When a Fuel Subsidy user changes the Fuel Marketing Company, the current Fuel Marketing Company cancels the Fuel Subsidy Card allotted to the Subsidy User only by the end of the current month.
The new Fuel Subsidy Card will be issued only at the beginning of the next month by the new Fuel Marketing Company.
The Fuel Subsidy availed by the Oman National is subject to strict conditions that he/she is still compliant to the criteria laid by the Government.
Subsidy Users are encouraged to voluntarily update their Compliance Status online through the various update functions available on the Portal.
In order to ensure regular and continuous Compliance to the criteria, the NSS Portal / NSS Mobile application will periodically popup the Compliance confirmation for the Subsidy User to accept. Failure to accept this would result in automatic termination of the Fuel Subsidy.
If the Subsidy User hasn’t been logging in regularly on to the NSS Portal (www.nss.gov.om or Mobile application), then there will be an e-mail / SMS / Mobile Notification sent to the Subsidy Users registered contact information requesting to login and click on the Compliance Form. A Grace period of 30 days is provided to confirm Compliance. Failure to do so would automatically result in termination of the Fuel Subsidy.
Your Fuel Subsidy access will be blocked in the following scenarios:
The Electricity & Water Subsidy on NSS is a platform that facilitates providing Subsidy to qualifying Households to mitigate the impact from the implementation of Electricity and Water Subsidies. Households covered under the Subsidy will receive support in the form of deduction in their Electricity and/or Water bill.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Omani Nationals interested in availing the Electricity & Water Subsidy can register on the NSS. Visit www.nss.gov.om or download the NSS Mobile Application, to register.
For more information about NSS, you can follow the National Subsidy System account on the Twitter platform: @nationalsubsidy
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
The Electricity & Water Subsidy can be registered only by Omani Nationals who are the Heads of Households. No Member of a Household (dependents on the Head of Household) can register directly for the Electricity & Water Subsidy.
Members of Households will be made part of the Head of Household (Registrant) when applying for the Electricity & Water Subsidy from the Dashboard of NSS.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Eligibility of subsidy is achieved by aligning with both the number of Household Members and the total Monthly Income of the Household, according to the table below:
| Household Monthly Income | Household Members | Eligibility |
|---|---|---|
| Less than or equal to OMR 500 | Any number | Eligible |
| Less than or equal to OMR 750 | 5 or more | Eligible |
| Less than or equal to OMR 1000 | 7 or more | Eligible |
| Less than or equal to OMR 1250 | 9 or more | Eligible |
| More than OMR 1250 | Any number | Not Eligible |
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
The Electricity & Water Subsidy will be reflected in the form of a discount in the total bill value based on a certain percentage to be determined annually by the National Subsidy System Committee. The Subsidy is capped to 4000 KWH/month consumption for Electricity and 6250 gallons/month consumption for Water.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
The categories for eligibility were based on the results of the 2019 Household Income and Expenditure Survey, coupled with the adoption of one of the relative calculation methodologies in determining the applicable thresholds. Accordingly, two eligibility criteria have been established: the total Household Monthly income and the number of Household Members.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Existing Fuel Subsidy Seekers/Users can directly login to the NSS Dashboard and apply for the Electricity & Water Subsidy, provided they meet the eligibility criteria.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
A Household can hold only one account for Electricity and one for Water. For the accounts to be eligible, it must be categorized under the Citizen Account Tariff.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
If the social security beneficiary formed an independent Household, then it is eligible for Subsidy. But if the social security beneficiary lives in another larger Household in the same house then the eligibility criteria described above shall apply.
In case of concerns on the Electricity Subsidy registration or any other information, you can contact the support team on National Subsidy System (NSS).
For specific queries pertaining to your Electricity account, or concern on your Electricity bill, you may please call the Distribution Companies.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
You can submit your data to the system, but you will not be able to avail the Subsidy for now. However, your data will be stored in the portal. Also, you can update any changes to the income or the number of Household Members that may qualify you to avail the Subsidy.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Applicants registering for the Electricity Subsidy must simply provide the necessary details in the Application form, there is no need to submit proof about Income. However, applicants must acknowledge that all the date and information provided is valid.
This could be because the Electricity account you are using is not registered in your name with the Electricity distribution company. Please contact your Electricity distribution company and update your information.
The Electricity & Water Subsidy availed by the Oman National is subject to strict conditions that he/she is still compliant to the related criteria laid by the Government. Subsidy Users are encouraged to voluntarily update their status online through the various update functions available on the Portal.
In order to ensure regular and continuous Compliance to the criteria, the NSS Portal / NSS Mobile application will periodically popup the Compliance confirmation for the Subsidy User to accept. Failure to accept this would result in automatic termination of the Electricity & Water Subsidy.
If the Subsidy User hasn’t been logging in regularly on to the NSS Portal (www.nss.gov.om or Mobile application), then there will be an email / SMS / Mobile Notification sent to the Subsidy Users registered contact information requesting to login and submit the Compliance form. A Grace period of 30 days is provided to confirm Compliance. Failure to do so would automatically result in termination of the Electricity & Water Subsidy.
The Subsidy will be cancelled directly; the bills will be recalculated for the entire period and the person will be required to pay all the due amounts. Violators will be subject to legal accountability as deemed appropriate by the authorities.
Your Electricity & Water Subsidy access will be blocked if:
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
Your Electricity & Water Subsidy access will be cancelled if:
Note: At present, only the Electricity Subsidy is available on the NSS Web and Mobile Application. Water Subsidy will be launched at a later date.
If you have any questions about registering in the Electricity Subsidy, you can contact the National Support System through the following channels:
| call center: | 24174000 |
| website: | www.nss.gov.om |
| Mobile Application | The National Support System |